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Singular is seeking an experienced Product Support Engineer to join their LATAM team. In this customer-focused role, you will be the first point of contact for Singular's B2B clients and partners, handling technical troubleshooting, deep-dive debugging, and issue resolution. You'll research and solve customer issues, work cross-functionally with Support, Product, and Engineering teams to improve the product offering, and serve as a customer advocate within the organization. Over time, you'll become an expert in mobile marketing and Singular's platform, playing a significant role in developing the company's customer support competency.
You should have 3-5 years of experience in Technical Support or QA, ideally within a B2B SaaS environment. A degree in a relevant technical field (B.E., BCA, or MCA) is required. You must be fluent in English (verbal and written) with the ability to write clear technical explanations. You're service-oriented, self-managing, and thrive in fast-paced, innovative environments. You can multitask effectively, communicate with both technical and non-technical audiences, and demonstrate high energy, urgency, and decisiveness. You're responsible, independent, and eager to learn and develop within a growing organization.
