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Salary: USD 60,000 - 100,000 / annual
Centralize is a relationship intelligence platform for enterprise revenue teams, replacing legacy CRM systems with modern relationship data. The company has raised $18M+ in Series A funding led by NEA, with backing from Salesforce Ventures and Y Combinator, and counts Webflow, Brex, Elevenlabs, and LangChain among its customers.
You'll be the founding support engineer, standing up the customer support function from scratch. This is a high-impact role where you'll own support channels end-to-end and serve as a strategic voice on product feedback and roadmap priorities alongside your day-to-day support work.
Key responsibilities:
- Answer customer questions across a wide range of product topics via multiple channels
- Write and maintain knowledge base content including troubleshooting guides and feature explainers
- Use Centralize daily, provide product feedback, and influence roadmap decisions
- Collaborate with engineering to diagnose and resolve bugs and technical issues
- Develop scalable support processes and workflows
- Evaluate and implement AI-driven process improvements
You'll be the first point of contact for customers, requiring strong communication skills and the ability to dig into logs and unfamiliar codebases to troubleshoot issues. High agency is essential—you identify problems and drive solutions independently rather than waiting for direction. You'll work closely with GTM and engineering teams in a fast-growing environment.
Requirements:
- 2+ years of experience in technical support, customer engineering, or similar customer-facing technical role at a fast-growing SaaS or tech company
- Exceptional written and verbal communication skills
- Technical background with ability to diagnose issues in logs and unfamiliar codebases
- Comfortable as the first point of contact for customers
- High agency and ownership mindset
- Regular availability for customer interactions via chat and video
