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Juicebox is a fast-growing AI SaaS company on a mission to help teams win the talent war by powering their hiring processes. The company serves 5,000+ customers from early-stage startups to Fortune 500 companies, including teams at Ramp, Notion, and leading AI labs. Juicebox has raised over $116M in funding from top-tier investors including Sequoia Capital, DST Global, and Y Combinator, and is on the path to $100M in ARR with 20%+ monthly growth.
As a Product Specialist, you will sit at the heart of customer support and product quality, serving as a critical bridge between customers and the engineering and product teams. You'll respond to live support requests via Intercom, Slack, and email, investigate bugs in real time, and work closely with engineering and product to ensure issues are resolved quickly and clearly. Your responsibilities include responding to incoming support tickets and product questions, investigating live issues and replicating bugs while gathering technical details, creating well-scoped bug reports with context and repro steps, partnering with engineering and product to coordinate resolution and track progress, following up with users once fixes or workarounds are in place, maintaining clean documentation and support workflows in tools like Linear and Notion, and spotting recurring themes in feedback to flag insights to product leadership.
You'll play a key role in keeping customers unblocked and helping the team stay fast, focused, and close to user pain points. This role requires balancing fast response times with thoughtful root cause analysis, and you'll be expected to work in-office in San Francisco five days per week.
Juicebox offers top-of-market compensation with meaningful equity, comprehensive healthcare with 100% employer-paid medical coverage (PPO Platinum with $0 deductible), 90% employer contribution for dependent coverage, dental and vision at 90% employer covered (85% for dependents), a $2,000 annual wellness stipend, daily meals including breakfast catering and lunch via DoorDash corporate (plus dinner if staying after 7pm), and a $300/month commuting stipend.
REQUIREMENTS:
- 2–4+ years of experience in support engineering, product ops, or customer support at a SaaS company
- Clear and calm communicator, especially when customers are blocked
- Curious and scrappy approach to digging into bugs, running tests, and clarifying edge cases
- Ability to balance fast response times with thoughtful root cause analysis
- Organized, proactive, and comfortable coordinating across functions
- Based in SF or open to relocating (in-office 5 days/week required)
NICE TO HAVES:
- Prior experience in AI, SaaS, or recruiting tech
- Technical or product manager background
- Experience with tools like Linear, Notion, Intercom, HubSpot, or PostHog
- Ability to write internal documentation, create bug tickets, or support triage automation
