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Coursera and Udemy have merged to create a comprehensive skills platform serving 300+ million learners and 12,000+ enterprise customers. As a Product Specialist, you'll sit at the intersection of Support, Product, Engineering, and customer-facing teams, translating user signals into structured platform improvements.
Your core responsibilities include:
• Advocate for learner and administrator needs by influencing product roadmaps, driving issue resolution, and building creative technical solutions using deep Coursera platform expertise
• Partner with Product and Engineering teams to define and execute workflows for new feature launches, ensuring operational readiness and representing user needs
• Enable users directly by working with Support teams on escalation resolution, issue triage, and updating internal resources
• Own projects that improve operational processes and internal tools to enhance team effectiveness and efficiency
• Analyze and present data-driven support insights to internal stakeholders, identifying trends and guiding strategic decision-making
• Build strong cross-functional relationships and collaborate with teams across Product, Engineering, Marketing, and Support to create user-centric solutions
You'll demonstrate customer advocacy by keeping learners, partners, and administrators at the center of your work. You'll manage multiple workstreams and cross-functional stakeholders, adapting quickly to changes while identifying process improvements. Your ability to analyze quantitative and qualitative data and communicate insights clearly to both technical and non-technical audiences will be essential.
As you grow in the role, you'll take on higher-impact projects and partner closely with leaders across the organization. The position offers flexibility to work from home, an office, or collaboration spaces as part of a globally distributed team.
