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Salary: USD 118,000 - 123,000 / annual
Parafin is a Series C fintech company on a mission to help small businesses access financial tools through platforms they already use. We partner with companies like DoorDash, Amazon, Worldpay, and Mindbody to offer embedded funding, spend management, and savings solutions. The company handles all complexity around capital markets, underwriting, servicing, compliance, and customer service.
As a Servicing Specialist, you will be a critical operator supporting hundreds of thousands of merchants daily. You'll investigate and resolve payment processing issues, create alternative payment plans, and handle error resolution to ensure full payment collections. Your responsibilities include providing quality customer service via email, SMS, and phone to small business owners, with a focus on debugging and resolving payment issues.
You will de-escalate difficult scenarios, present resolutions for complex situations, and identify patterns in payment issues to decrease missing payments over time. You'll review and respond to payment disputes by gathering documentation and evidence to represent Parafin's position with bank and card network partners. Additionally, you'll monitor transaction activity for fraud indicators and anomalous patterns, escalating high-risk cases according to policy.
Working directly with the Servicing Ops Lead, you'll collaborate with Customer Support and Funding teams to build feedback loops and improve processes. You'll contribute to ongoing improvements in merchant experience across systems, processes, and product features. The role emphasizes questioning the status quo, identifying inefficiencies, and driving improvements in both quality and methods of merchant interaction.
Required qualifications include 2+ years of loan servicing experience, strong understanding of payments and ACH failures, experience reviewing and resolving payment disputes and chargebacks, familiarity with transaction monitoring and fraud detection, excellent communication skills, and a data-driven approach to monitoring and optimizing recovery rates. Preferred experience includes fintech startup background, team and process building from the ground up, and data analysis skills (SQL, R, Python).
About Parafin
Fintech — embedded capital and financial services for platforms serving small businesses.
