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Salary: USD 110,000 - 175,000 / annual
EliseAI is a venture-backed AI company (Series E, $250M raised) focused on improving housing and healthcare through agentic AI. The company integrates AI agents into existing workflows to reduce manual work, improve accessibility, and enhance user experience across essential services.
The Product Operations Senior Associate will play a pivotal role in developing and rolling out products that drive the business forward. You will function as an extension of the Product team, partnering closely with Engineering, Solutions Engineering, Customer Success, Data, and Product Marketing to ensure successful launches and scale a fast-growing business line.
Key responsibilities include:
- Drive cross-functional collaboration with Implementation, Customer Success, Engineering, and Product teams to execute pilots from planning through delivery and evaluation
- Develop, implement, and monitor comprehensive project plans with transparent communication on challenges, risks, and status
- Evaluate project progress continuously, integrating client feedback to inform process improvements
- Own enterprise implementation readiness, including migrations, permissions, templates, and configurations
- Lead post-launch follow-through to identify, resolve, and learn from issues
- Use SQL and internal tools to analyze product usage, adoption, and workflow health
- Own feedback loop conversations, synthesizing data from call snippets, Datadog, support tickets, surveys, and other channels to act as Voice of the Customer
- Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations
- Attract top-tier talent to join the team
The role emphasizes moving at high speed, building at scale, and operating with full autonomy in a high-growth environment. You will have meaningful ownership over execution, quality, and iteration speed.
REQUIREMENTS:
- 2-4 years of experience in product operations, management consulting, banking, or related operational roles in high-growth tech companies
- Deep analytical experience and SQL proficiency
- Proven ability to manage complex, cross-functional initiatives in ambiguous environments
- Strong written communication skills, including specs and process documentation
- High attention to detail with strong ownership and follow-through
- Willingness to work in person at the office 4-5 days per week
