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Salary: USD 120,000 - 140,000 / annual
Nerdio is hiring a Product Manager to develop Microsoft 365 management capabilities across its product portfolio. You will define and deliver security, governance, and multi-tenant management capabilities that enable MSPs and enterprise IT teams to manage Microsoft 365 environments at scale. Working alongside other product managers and engineering teams, you will contribute to product discovery, design, development, and delivery.
Key Responsibilities:
- Contribute to roadmap and backlog for Microsoft 365 management capabilities, including tenant security posture, policy and configuration governance, identity and access controls, licensing and user lifecycle management, and multi-tenant operations
- Identify capabilities MSPs and enterprise admins need to secure and govern Microsoft 365 tenants; prioritize against business impact and technical feasibility
- Ensure capabilities work consistently across products while respecting differences between single-tenant enterprise and multi-tenant MSP use cases
- Work out details of assigned functionality and provide user stories and specifications to engineering
- Collaborate with engineering and QA to build, test, and release functionality
- Work with technical writers to document new features
- Triage customer-reported issues with support and escalations teams; prioritize fixes balancing severity, customer impact, and roadmap commitments
- Prioritize what gets built now, next, or later, and in which products
- Roll out new capabilities internally to support, sales, customer success, and technical account managers
- Collaborate with marketing on product marketing activities for new capabilities
- Conduct discovery calls with customers throughout the process
- Stay current on compliance frameworks (CIS, NIST, Cyber Essentials, Essential 8, HIPAA, PCI, CMMC)
- Develop deep expertise in Microsoft 365 management within Nerdio; serve as subject matter expert for sales, support, customer success, and partners
- Track Microsoft's Microsoft 365, Entra, Intune, Defender, Purview, Teams, Exchange, SharePoint/OneDrive, and Copilot roadmaps; surface changes as product opportunities and risks
- Work effectively with stakeholders across multiple product teams, partners, and customers; rapidly innovate and iterate
Requirements:
- Experience building software for MSPs with working understanding of how MSPs operate multi-tenant environments, standardize configurations across customers, and delegate access safely
- Hands-on expertise with Microsoft 365 administration, including Entra ID, Intune, Defender, Purview, Copilot, Secure Score, conditional access, and tenant-level security and compliance settings
- Familiarity with Microsoft Graph API and Microsoft's delegated administration models (preferred)
- Strong understanding of the Microsoft 365 management market and key players, including native Microsoft tooling and third-party MSP platforms
- Bachelor's degree or higher
- Five or more years of experience in the Microsoft 365 or MSP software space, or as an M365 administrator at an MSP
- At least three years of software and/or SaaS product management experience
- Excellent presentation skills and verbal and written communication skills
