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Miratech is seeking a Product Manager for Reporting & MIS to lead a large-scale Google Cloud and Five9 migration initiative. In this role, you will own the Reporting & MIS workstream, ensuring continuity, accuracy, and reliability of operational reporting as the organization transitions from legacy platforms to a cloud-based ecosystem.
You will be responsible for managing the product backlog for reporting and MIS capabilities, including features, user stories, business requirements, and acceptance criteria. You'll assess existing MIS reports, dashboards, KPIs, and metrics to identify which should be retained, redesigned, consolidated, enhanced, or eliminated in the new environment.
Key responsibilities include partnering with Servicing, Operations, Product, Technology, Engineering, Data, Integration, and Analytics teams to define requirements and understand Five9 and Google Cloud data, APIs, feeds, and integrations. You will define source-to-target mappings, reporting logic, business rules, KPI definitions, calculations, dependencies, and reconciliation criteria to ensure continuity of key operational metrics.
You'll drive data validation and reconciliation between legacy and future-state reporting systems, identify data-quality gaps, define variance thresholds, and coordinate resolution efforts. Leading the Reporting & MIS UAT is critical, including designing test scenarios, validating test data, managing defects, obtaining business validation, and supporting production sign-off and cutover activities.
Additional responsibilities include driving reporting rationalization and automation (eliminating duplicates, standardizing KPIs, automating manual processes), maintaining comprehensive reporting inventories and documentation, tracking milestones and risks, and collaborating in SAFe/Agile environments including stand-ups, sprint planning, PI Planning, and retrospectives.
Miratech is a global IT services and consulting company with nearly 1,000 full-time professionals operating across 5 continents in 25 countries. The company has maintained a 99% project success rate since 1989 and achieves over 25% annual growth.
QUALIFICATIONS:
- Experience in Reporting, MIS, BI, Data Analytics, Product Ownership, or Business Analysis, with strong knowledge of operational reporting, KPIs, data validation, and reporting processes
- Demonstrated ability to translate business requirements into features, user stories, data requirements, and acceptance criteria
- Hands-on experience with data validation, reconciliation, source-to-target mapping, UAT, and defect management
- Understanding of data flows, cloud platforms, data repositories, and reporting/visualization layers; experience working with Engineering, Data, Analytics, and Technology teams in Agile environments
- Strong Excel and PowerPoint skills, with experience in management/executive reporting and tools such as Power BI, Tableau, Looker, or similar
- Working knowledge of SQL, data querying, and data analysis
- Bachelor's Degree or equivalent relevant experience
- Knowledge of SAFe, Agile, Product Management, or Project Management is a plus
- Knowledge of Google Cloud, Five9, CCaaS/contact center technologies, or cloud-based data environments is a plus
- Strong analytical, problem-solving, communication, stakeholder management, and organizational skills, with ability to manage multiple priorities and timelines
NICE TO HAVE:
- Experience in MIS/reporting transformation or migration, including report migration, rationalization, data mapping, reconciliation, UAT, and production validation
- Experience with contact center/servicing data, operational KPIs, dashboards, leadership scorecards, and executive MIS
- Knowledge of data governance, data quality, KPI standardization, and reporting controls
- Experience automating manual reporting and implementing scalable, self-service reporting solutions
- Ability to connect technology migration with business reporting, operational decision-making, and customer outcomes
