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Salary: USD 95,000 - 140,000 / annual
Lithic is a modern card issuing and processing platform that powers card programs for 100+ innovative clients, including fintechs like Mercury, Flex, and Novo. The company is backed by leading investors including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, with 170+ employees across 26 US states and 7 countries.
As a Product Delivery Specialist, you will lead complex customer implementations and drive operational excellence across Lithic's platform. You'll coordinate a wide range of activities—from implementing customer requirements and configuring software to conducting technical setup and integration support—with the goal of getting customers live as quickly as possible while maximizing Time to Revenue (TTR) and delivering exceptional customer experiences.
You will operate at the intersection of customers, internal teams, and third-party partners, executing progress across multiple project streams simultaneously. Key responsibilities include:
• Drive full-cycle customer implementations, coordinating requirements, configurations, and integrations to deliver solutions on time and delight customers
• Actively remove blockers, execute project plans, and deliver results efficiently with a strong bias toward action and outcomes
• Proactively evaluate customer challenges and risks, applying problem-solving skills to optimize integrations
• Execute and support technical deliverables and integrations with network and issuer partners
• Provide domain expertise and insights to guide internal decision-making and identify process improvements
• Develop deep expertise in card issuance and processing, becoming a trusted advisor to customers, partners, and internal teams
• Build strong, lasting relationships with customers and serve as their trusted advisor
• Become a Lithic product expert, capable of demonstrating platform capabilities with confidence and clarity
You'll blend customer-facing responsibilities with operational ownership, optimizing key workflows and delivering results at scale. This role offers a unique vantage point across product, engineering, compliance, and operations.
About Lithic
Fintech — card issuing and payments infrastructure for developers and businesses.
