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Fever is a global tech platform for culture and live entertainment, reaching over 300 million people monthly across 55+ countries. The company partners with major brands like Netflix, F.C. Barcelona, and Primavera Sound to democratize access to live experiences.
The Process Optimization & Automation Manager will lead operational efficiency initiatives across Secret Media Network (SMN), a digital entertainment division spanning multiple cities worldwide including London, Chicago, LA, NYC, Sydney, Lisbon, Paris, Madrid, and Barcelona.
Key responsibilities include:
**Process Design & Optimization**: Design and implement operational workflows across SMN, identifying inefficiencies and bottlenecks. Standardize ways of working across regions (North America, Europe, APAC, Latin America) to ensure consistency and predictability in execution.
**AI Automation & Tooling**: Identify opportunities to automate manual processes using AI tools and internal systems. Collaborate with Tech/Data teams to implement scalable solutions and leverage AI to improve productivity and execution speed.
**Operational Excellence**: Partner with stakeholders to ensure processes are adopted and correctly implemented. Document and maintain clear operational playbooks.
**Strategic Collaboration**: Work closely with Marketing, Product, Data, and Local teams to align operations with business needs. Act as a bridge between strategy and execution, ensuring operational feasibility. Manage critical tools and procedures that align business needs with technological solutions.
**Performance & Metrics**: Define and track KPIs related to operational efficiency (e.g., post production time, output, quality). Use data to drive continuous improvement.
The ideal candidate has a structured mindset, loves improving efficiency, and can scale operations across a geographically distributed organization.
