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Rohlik operates an end-to-end logistics and e-commerce fulfillment network across Central and Eastern Europe, delivering over 20,000 fresh and supermarket products same-day. The company owns its technology stack, automated distribution centers, and last-mile delivery operations.
As a Process Manager in Operations, you will optimize and scale Rohlik's operational model across five European markets (Czech Republic, Germany, Austria, Hungary, Romania). This is a hands-on, analytical role that bridges business operations and product development. You will spend time on fulfillment center floors, analyze workflow data, design detailed process specifications for software developers, and ensure seamless rollouts across the multi-country network.
Key responsibilities include:
- Identify bottlenecks and inefficiencies in fulfillment center and last-mile operations; conduct root-cause analysis.
- Develop and document detailed target process designs, translating business requirements into technical specifications for Product Owners and engineering teams.
- Apply Lean, Six Sigma, DMAIC, VSM, and Ishikawa frameworks to streamline workflows.
- Partner with Product Owners, software developers, engineering, and local operational teams to validate, test, and implement solutions.
- Define process KPIs, build business cases (ROI, budgets, timelines), and track measurable impact post-rollout.
- Write SOPs, prepare change management documentation, and support site teams during process rollouts.
- Feed field insights into continuous improvement roadmaps and strategic operational initiatives.
The role offers direct ownership and visibility into operational impact through metrics like cycle time, cost-per-order, and fulfillment accuracy. You will work in an environment leveraging advanced warehouse automation, robotics, AI-driven decision systems, and autonomous last-mile delivery.
Workplace: Hybrid (3 days in office, 2 days remote). Travel required up to 50% across operational sites in 5 countries.
REQUIREMENTS:
- 2–3 years of experience in operations, process engineering, or JIT logistics within fast-paced environments (e-commerce, retail, automotive, or 3PL).
- Strong hands-on mastery of process methodologies and tools: VSM, DMAIC, Ishikawa, SIPOC.
- Data-driven mindset with strong analytical skills and advanced Excel capabilities (pivot tables, complex formulas).
- Proven ability to translate operational business requirements into clear process documentation for software engineering teams.
- Solid documentation skills: SOPs, training materials, change management frameworks.
- English proficiency at B2 level minimum (written and spoken).
- Willingness to travel up to 50% across operational sites in 5 countries.
Nice-to-haves:
- Lean Six Sigma certification (Green/Black Belt).
- Working knowledge of SQL, BI tools, or statistical analysis software.
- Experience in Agile/Scrum environments with software development teams.
- Familiarity with warehouse automation, robotics, or automated logistics systems.
