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Assured is modernizing insurance claims processing, replacing manual workflows (phone calls, faxes, gut instinct) with software solutions for large insurers. The company provides self-service claim-filing platforms and ML-driven fraud detection systems that power claims processing for major carriers.
You will join the Client Engagement team as Principal Program Manager, owning the operating rhythm for high-stakes client initiatives from kickoff through launch, adoption, and long-term success. This role sits at the intersection of Client Engagement, Product, Engineering, and enterprise customer stakeholders.
Key responsibilities:
• Translate complex client priorities into clear execution plans with defined owners, timelines, risks, and next steps.
• Own the operating plan for client-facing projects, managing dependencies, decision points, launch readiness, and stakeholder alignment to ensure controlled rollouts.
• Build Client Engagement operating systems: intake processes, tracking mechanisms, status rhythms, and escalation protocols that scale with the company.
• Surface risks and tradeoffs early; frame options and facilitate decision-making before issues become client-facing crises.
• Act as translator between carriers and internal teams, converting client feedback into clear internal action and engineering constraints into client-ready explanations.
• Identify patterns across client work (repeated requests, shared friction points) and drive process improvements, product enhancements, or scalable programs.
• Manage concurrent initiatives using RAID logs, dependency mapping, launch plans, and critical path management without adding unnecessary process overhead.
• Leverage AI tools (ChatGPT, Claude) to draft plans, synthesize feedback, maintain documentation, and identify risks.
You will improve client delivery confidence through organized, precise execution and honest communication about known, unknown, and changing factors. You'll keep teams aligned via clear status updates and trackers rather than meeting proliferation, and help scale Client Engagement's operating model as the company grows.
Requirements:
• Deep program management experience leading complex, cross-functional work with stakeholder pressure, shifting timelines, ambiguous requirements, and external customers.
• Client-facing communication skills paired with internal rigor and ability to drive follow-through with appropriate detail.
• Technical-adjacent comfort: no coding required, but must understand product and engineering constraints well enough to scope honestly and ask good questions.
• Ability to create structure and operate effectively amid ambiguity; skill in identifying what matters, what's blocked, ownership, and next decisions.
• Balance of speed with discipline: move quickly while maintaining owners, dates, risks, dependencies, decisions, and follow-up.
• Leadership through influence: ability to align people through clarity, trust, and relentless organization.
• Fast domain learning: P&C insurance experience is a strong plus but not required; curiosity and learning velocity matter more. Must quickly grasp claims workflows, carrier operations, product behavior, and client context.
