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Salary: USD 194,000 - 266,000 / annual
Okta is seeking a Principal Product Acceleration Specialist for Auth0 to drive customer success, deep product adoption, and long-term retention across the company's most complex and strategic enterprise accounts, specifically targeting the top end of the Global 2000 (G2K). This is a highly technical, developer-centric role where you will act as a trusted advisor to enterprise engineering, architecture, security, and application teams, as well as key System Integrator (SI) partners, helping them architect and deploy complex, low-friction, massive-scale Customer Identity and Access Management (CIAM) solutions on the Auth0 platform.
You will guide enterprise deployments by defining architecture, optimizing platform usage, and resolving complex escalations. Operating at the intersection of post-sales support, developer enablement, and product innovation, you will deploy modern front-end frameworks and validate New Product Introductions (NPIs)—serving as the essential feedback bridge between top-tier G2K engineering teams and Auth0 Product Management.
Key responsibilities include:
• Strategic Architectural Advisory & Troubleshooting: Partner directly with G2K Enterprise Customers to define enterprise-wide implementation patterns, navigate critical architectural decisions, and resolve complex configuration challenges to maximize platform capabilities.
• Pre-Sales & NPI Launch Support: Partner with Sales Engineering and Go-To-Market teams during New Product Introduction rollouts. Develop high-impact Proof of Concepts, early-adopter demonstrations, and technical enablement assets to help secure technical wins and drive initial pipeline for emerging Auth0 capabilities.
• System Integrator Collaboration: Partner deeply with global System Integrators and strategic delivery partners to design scalable deployment blueprints, ensure architectural alignment, and unblock complex, multi-year identity transformation programs.
• Developer Enablement & Prototyping: Assist customer development teams by providing architectural guidance on custom Auth0 Actions, SDK implementation blueprints, and modern full-stack application patterns (Node.js, TypeScript, React, Mobile).
• Product & NPI Feedback Loop: Act as a technical liaison between G2K Enterprise Customers and Auth0 Product Management to identify feature gaps, test early-stage NPIs, and drive product roadmap enhancements based on real-world enterprise needs.
• Industry Thought Leadership & Customer Mentorship: Create reusable code samples, technical documentation, and enablement guides to train G2K field teams and customer developers on advanced Auth0 capabilities.
• AI Tooling & Automation: Leverage AI tools and LLM workflows to accelerate code generation, SDK debugging, technical documentation, and complex implementation analysis.
• Principal-Level Escalation Management: Manage multiple concurrent technical engagements effectively, acting as the ultimate technical escalation point for high-priority customer issues and fast-moving GTM activities.
QUALIFICATIONS & REQUIREMENTS:
• 10+ years in a customer-facing technical field role within a Go-To-Market organization (Pre-Sales/Sales Engineering, Professional Services, Solutions Architecture, Technical Account Management, Customer Success, or Senior Support) delivering identity or SaaS solutions to enterprise accounts.
• Expert-level understanding of the Auth0 platform and modern Customer Identity and Access Management (CIAM) patterns, including low-friction authentication, high-volume user management, and extensibility via custom Auth0 Actions.
• Proven experience working directly for, or in tight alignment with, global System Integrators (e.g., Accenture, Deloitte, PwC), driving massive-scale enterprise identity or cloud transformation projects.
• Proven experience reading, writing, and debugging full-stack application code using JavaScript/TypeScript, Node.js, React, and modern Mobile SDKs.
• Deep understanding of identity federation, access control frameworks, and core protocols including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM.
• In-depth knowledge of the CIAM threat landscape, with proven ability to design and scale resilient authentication flows that mitigate both traditional identity attacks (credential stuffing, account takeover, automated bot attacks) and emerging next-generation threats (AI-driven social engineering, LLM-based phishing, automated fraud attacks).
• Demonstrated history of navigating complex, large-scale IT landscapes, web technologies, and cloud architectures specifically for the top echelon of G2K and Fortune 100 customers.
• Exceptional ability to translate complex technical/developer concepts to non-technical stakeholders and strategically guide senior engineering leaders.
• Bachelor's degree (or equivalent) in Computer Science, Information Technology, or a related discipline required.
