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ServiceNow is seeking a Pricing Operations Senior Analyst to drive pricing and packaging readiness across the ServiceNow product portfolio. You will own the end-to-end operational rollout of pricing and packaging for major releases and interim updates, including requirements gathering, cross-functional planning, policy documentation, enablement, and launch.
In this role, you will:
- Lead day-to-day pricing operations including intake, prioritization, and execution of pricing change requests
- Serve as a trusted advisor to the field on ServiceNow pricing, product models, product configuration, programs, and policies
- Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success
- Drive business model and pricing process innovation to accelerate growth
- Strengthen sales effectiveness and compliance with global pricing policies and pricing framework scalability
- Build productive relationships and feedback loops with Legal, Finance, Sales, and Product teams
- Plan and execute process improvement initiatives across pricing governance, approvals, and exception handling
- Serve as the primary point of contact for product managers and partner teams navigating the pricing and portfolio review process
- Own pricing and portfolio review documentation, keeping all policies current, accessible, and clearly communicated to stakeholders
ServiceNow is the AI control tower for business reinvention, serving 85% of the Fortune 500. The company brings together any AI, any data, and any workflow to help organizations work smarter, faster, and better.
REQUIREMENTS:
- 4+ years of experience in pricing operations or revenue management as a project manager or operations analyst
- Ability to quickly absorb technical product details and translate them into pricing and packaging solutions
- Strong intellectual curiosity and ability to understand and evaluate business constraints to ensure pricing strategies are operationally executable while managing potential risk
- Excellent knowledge of Cloud Go-To-Market and business models
- Solid understanding of business process management best practices
- Demonstrated results in managing price portfolios to hit financial targets
- Strong data analysis skills using Excel and familiarity with dashboarding tools (PowerBI, Qlik)
- CPQ proficiency
- Proficiency with Microsoft Office including Project, Word, PowerPoint, and Visio
- Strong verbal and written communication and presentation skills
- Ability to handle multiple projects in a fast-paced environment
- Ability to collaborate and work cross-functionally across many teams
DESIRED:
- Business process design, QA, project management, and/or Agile SDLC experience
- Prior experience with the ServiceNow platform
- Prior experience as a user or administrator of cloud-based software
