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Legora is an AI-native legal workspace trusted by 1,000+ customers across 50+ countries, including top-tier law firms like Cleary Gottlieb, Goodwin, and Linklaters. The company has scaled to $100M+ ARR and operates teams across Europe, North America, and APAC.
As a Platform Specialist in Stockholm, you will be a cornerstone of Legora's customer support function, delivering exceptional support to enterprise legal clients in high-stakes, time-sensitive environments. You'll take end-to-end ownership of complex customer issues, working closely with lawyers at top-tier firms globally to help them maximize value from the platform.
Key responsibilities include:
- Delivering fast, precise, and high-quality resolutions for enterprise clients
- Developing deep expertise in Legora's platform to diagnose and resolve complex issues
- Communicating technical concepts clearly to demanding professional users
- Identifying recurring issues and pain points, collaborating with Product and Engineering teams to drive solutions
- Building and maintaining help documentation, FAQs, and best practices
- Proactively monitoring customer usage patterns to identify potential issues before escalation
- Contributing to building scalable support processes, workflows, and standards as an early team member
You bring a proven track record of handling complex B2B relationships, delighting demanding professional clients, and turning frustrated users into advocates. You're technically curious, comfortable learning new software quickly, and experienced with support tools like Intercom or Zendesk. Background in SaaS, AI, or legal tech is a strong plus. You notice patterns, collaborate cross-functionally, and are genuinely customer-obsessed with a focus on user success.
