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Gusto is seeking a Platform Operations Analyst to own day-to-day execution of reconciliation and loss detection within its payments infrastructure. This is a hands-on role focused on running and continuously improving financial operations that safeguard customer funds and ensure accurate, transparent, scalable money movement.
You will own reconciliation execution and exceptions research across customer cash and money movement, validating the accuracy of Gusto's financial data with internal and external partners. You'll monitor transactions to detect discrepancies, anomalies, and potential losses, investigating promptly and driving issues to resolution. The role requires identifying, escalating, tracking, and closing individual payment-related issues across reconciliation and loss domains, pulling in cross-functional partners (Engineering, Accounting, Payments) as needed.
Key responsibilities include contributing to the accuracy and timeliness of financial close and reporting, tightening controls on manual and automated processes, and recommending enhancements that reduce risk and manual effort. You'll partner with Engineering to trace recurring breaks and losses to their source and resolve underlying product or system gaps. Documentation and process durability are critical—you'll strengthen documentation so processes are repeatable and not person-dependent.
A significant part of this role involves using AI to automate manual, repetitive workflows, chaining multiple steps to move from raw data to finished output and measurably reducing time spent on manual work. You'll identify the most manual, repetitive, and high-volume work in your domain and prioritize it for automation, going after the biggest reductions in effort first. You'll also share what you build so teammates can replicate it, raising the whole team's efficiency.
Gusto supports more than 500,000 small businesses nationwide with payroll, health insurance, 401(k)s, and HR services. The Platform Operations team sits as the connective tissue between Engineering and Accounting/Finance, safeguarding customer funds and keeping financial operations accurate and scalable.
