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Hootsuite is seeking a Platform Delivery Specialist to configure and implement client accounts across Hootsuite's core platform and Lumen by Talkwalker (social listening tool). You will build dashboards, automated reports, workflows, and alerts that clients depend on, deliver training sessions, and ensure platform setup meets customer requirements.
Key responsibilities include:
- Configure Hootsuite platform components (Teams & Permissions, Planner, Analytics) to documented client requirements and internal specifications
- Design and implement enterprise account structures, custom tagging taxonomies, and granular role-based permissions across both Hootsuite and Lumen by Talkwalker
- Build social listening dashboards and topic/query structures in Lumen to client specifications
- Build automated reports, scheduled exports, and alert logic (spike detection, sentiment thresholds, keyword triggers) using native tool capabilities
- Help clients configure AI agents within the platform and use AI tools to increase efficiency on repeatable build and reporting tasks
- Deliver standard, repeatable training sessions to clients on platform use and reporting features
- Support third-party partner delivery network with trainings and build QA
- Review completed configuration and reporting work for quality, catching defects before handoff and partnering with clients for UAT
- Interact directly with clients regarding platform build work: confirming request details, demoing dashboards/workflows, walking through reports
- Set up recurring workflows that keep dashboards, reports, and alerts current without manual rebuilding
- Contribute to process and tooling improvements to support high-quality platform delivery at scale
- Contribute to and refine configuration and reporting playbooks as tools and client needs evolve
You will partner with Professional Services Implementation teams for new clients and with Customer Success teams for ongoing platform delivery work. You'll be responsible for setting up technical basics properly, keeping data clean, and ensuring account structure scales as the company grows.
REQUIREMENTS:
- 2-5 years of professional experience, ideally in SaaS platform configuration, technical support, QA, or reporting/analytics-adjacent roles
- Comfortable learning multiple tools quickly and working across more than one platform in parallel
- Strong attention to detail and process discipline
- Basic comfort with boolean operators and dashboard/report-building logic (filters, saved views, scheduled exports, alert conditions) in a low-code environment
- Comfortable using AI tools to speed up repeatable work and open to helping clients understand and configure AI agent features
- Clear written and verbal communication, including light, structured client-facing interactions (demos, walkthroughs)
- Able to manage a queue of build and reporting work against SLA targets in a fast-paced environment
- Demonstrates accountability, customer focus, open communication, resilience, and adaptability
- Solution-seeking mindset with growth orientation
- Ability to work collaboratively across teams and take ownership of outcomes
