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PermitFlow is an applied AI company transforming construction permitting and compliance workflows. The company serves the nation's builders with AI agent workforce solutions that help navigate permitting, licensing, inspections, and project closeouts. PermitFlow has raised over $90M (Series B) from top-tier investors including Accel, Kleiner Perkins, Y Combinator, and others, and has already delivered impact across over $20B in development.
In this role, you will serve as the primary customer point of contact for permit operations, managing the end-to-end lifecycle of permit applications from research and documentation through submission and approval tracking. You will lead a team of junior staff members, providing training, coaching, feedback, and direction while holding regular 1:1s and empowering team development. Your responsibilities include overseeing permit process management, generating detailed progress reports for customers and stakeholders, proactively tracking permit statuses with authorities, and continuously identifying process improvements to streamline workflows and reduce bottlenecks.
You will ensure all permit applications meet jurisdictional compliance standards and accuracy requirements, serve as the face of PermitFlow in customer interactions, and leverage data-driven insights to enhance customer conversations and outcomes. This is a customer-centric role requiring strong cross-functional collaboration with internal teams and external authorities (AHJs). You will work in a fast-paced, tech-forward environment where adaptability and comfort with AI tools are essential.
QUALIFICATIONS:
- 3–5+ years of relevant experience in construction permitting, project management, or similar roles, ideally in a SaaS or tech-driven environment
- Bilingual fluency in English and French
- Direct experience with residential or commercial permitting in Quebec, including work with municipalities
- Strong understanding of permitting processes, regulations, compliance standards, and jurisdictional differences
- Exceptional project management skills with ability to balance multiple projects and deadlines
- Outstanding communication and interpersonal skills; ability to work cross-functionally and manage customer relationships
- Preferred: 2+ years of leadership experience managing and mentoring teams, including coaching and performance management
- Customer-centric mindset with background in customer success, customer experience, or sales
- Critical thinking and problem-solving ability; ability to stay calm under pressure and identify effective solutions
- Must be based in Ontario or willing to relocate to the area
About PermitFlow
Real Estate / Construction Tech; SaaS / Enterprise Software — construction permitting workflow software.
