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FYUL is seeking a People Process & AI Automation Specialist to design, simplify, and automate how the global Human Resources department operates. This role bridges operational excellence with modern AI tools to deliver a best-in-class employee experience.
Initially, you will focus on operational fundamentals: mapping end-to-end employee journeys, eliminating friction points, and standardizing core HR processes across the full employee lifecycle (onboarding, internal movement, service desk requests, operational support). You will apply practical process optimization techniques to identify bottlenecks and duplicate work, then create clear SOPs and operational standards that scale in a fast-paced global environment. You'll establish process metrics to track performance gains against HR goals.
In parallel, you will leverage everyday AI tools—primarily Claude and Google Workspace (Gemini, Apps Script)—to optimize documentation, administrative workflows, and knowledge retrieval. You'll connect existing systems like HiBob with AI tools to streamline operations and deliver faster, more seamless service. As core processes become organized and governed, you will translate practical workflows into custom AI agents for employee self-service, knowledge retrieval, case routing, and reporting. You'll bring a strong conceptual understanding of AI safety and data privacy to ensure responsible deployment.
You will also serve as an AI ambassador, educating colleagues across the People function on practical AI prompts and tools, actively participating in FYUL's internal AI Community, and proactively spotting friction across the employee digital journey to propose AI-driven solutions organization-wide.
Required: 1–3 years of hands-on experience in process optimization and continuous improvement, preferably in HR, Business Management, or digital transformation. Proficiency with Claude, ChatGPT, and workflow orchestration platforms (n8n, Zapier, Make). Strong problem-solving ability, proactive mindset, familiarity with Google Workspace, and professional English communication. Nice to have: global scale experience, IT security and governance knowledge, exposure to modern HR tech platforms (HiBob), employee experience focus, and low-code/AI frameworks.
