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Employment Hero is a global Employment Operating System that unifies hiring, HR, payroll, and benefits into a single platform. The company has scaled to a $2 billion valuation and serves over 300,000 businesses and 2 million employees across 6 countries (Australia, New Zealand, Singapore, Malaysia, UK, and Canada).
The Payroll Specialist role is a client-focused position responsible for overseeing payroll processes and ensuring accurate, timely processing of client pay runs. As a senior member of the payroll team, you will manage a portfolio of clients and provide oversight and support to junior and new administrators.
Key responsibilities include:
- End-to-end processing of weekly, fortnightly, and monthly client pay runs in accordance with instructions and best practices
- Providing excellent and proactive customer service to managed payroll clients and their employees
- Performing full-function payroll tasks including onboarding, auditing, reconciliations, terminations, workplace pensions, and HMRC reporting
- Building and developing relationships with clients to ensure trust as an outsourced partner, liaising via phone, email, and in-person meetings
- Completing payroll checks for clients, verifying manual adjustments, and preparing submissions for approval
- Maintaining awareness of and compliance with information security policies, contributing to risk assessments, and reporting potential security breaches
Employment Hero operates as a remote-first company with a preference for asynchronous communication and high autonomy. The organization is AI-first, using AI tools to accelerate operations and innovation. The culture emphasizes mission-driven work, high performance standards, and living core values consistently.
The role offers the opportunity to work with ambitious, high-performing teammates globally, access cutting-edge AI tools, and share in company success through Employee Share Options (ESOP). Benefits include a comprehensive package with generous parental leave, subsidized egg freezing, home office allowance, and strong learning and development support.
REQUIREMENTS:
- Minimum 2 years of payroll experience within a payroll bureau
- CIPP technician certification preferred but not essential (practical experience considered)
- Strong IT skills
- Full knowledge of current UK legislation
- Ability to work under pressure, prioritize workload, and meet deadlines
- Team player mentality with willingness to assist, keen attention to detail, and a 'can do' attitude
- Alignment with Employment Hero values is a key measure of success
