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Omaze is a subscription-first fundraising platform with over 1.2 million active subscribers operating in the UK and Germany. The company has raised over £100 million for UK charities in five years and is scaling its social-impact business globally.
This Payments Operations Specialist role owns the operational heartbeat of Omaze's payments infrastructure, managing reconciliation, dunning, vendor relationships, and day-to-day health of the payments ecosystem at scale.
Core responsibilities include:
Daily Operations: Monitor payment success rates and processor health dashboards; investigate and resolve payment exceptions, chargebacks, and disputes end-to-end; own the subscriber payment lifecycle from authorisation through settlement; manage refund workflows; maintain runbooks and escalation protocols.
Dunning & Recovery: Own and optimise the full dunning cycle including retry logic, timing, and messaging; analyse decline reason codes and apply segmented retry strategies; collaborate with CRM and Product on pre-dunning communications; test and iterate dunning cadences using A/B frameworks.
Reconciliation: Run daily and monthly reconciliation across Stripe and Shopify Subscriptions at 1.2M-subscriber scale; identify, investigate, and resolve discrepancies between processor reports and internal records; build and maintain automated reconciliation tooling in partnership with Engineering or BI.
Vendor Management: Serve as primary internal owner for Stripe and Shopify Subscriptions relationships; manage configuration, feature adoption, account health, and platform update impact assessments; lead regular vendor reviews and negotiate SLAs, fees, and product roadmap alignment; evaluate alternative payment tools.
Reporting & Insight: Produce weekly and monthly payments performance reports for Finance and leadership covering reconciliation sign-off, authorisation rates, payment-failure churn, recovery performance, and net revenue recovered; maintain real-time payments ops dashboard; surface actionable insights from decline and recovery data.
Cross-functional: Partner with Product on payment-related feature development; support PCI-DSS compliance; brief Customer Support on payment issues.
Required experience includes payments, fintech, or subscription operations roles; hands-on Stripe experience (billing, radar, reporting APIs); proven ownership of dunning or failed-payment recovery programmes; reconciliation at scale (>100k transactions/month); strong Excel/Sheets skills; ability to read processor reporting and settlement files; attention to detail; clear written communication.
The ideal candidate is relentlessly precise, recovery-minded, a confident vendor partner, a process-builder, and clear under pressure.
