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Papaya Global, a B2B fintech unicorn with $400M+ in funding, is seeking an experienced Payment Services Manager to join its rapidly expanding Payments Implementation team. The company provides comprehensive global payroll and payments solutions across 160+ countries.
In this role, you will own the end-to-end payments process from customer onboarding through ongoing management and support. You'll be the primary point of contact for payment-related queries and concerns, working directly with customers to provide expert guidance on payroll and authority payments across different jurisdictions. Key responsibilities include conducting due diligence reviews with the KYC team, performing penny tests for new customer employees pre-launch, and delivering comprehensive training on the Papaya payments platform.
You'll investigate and resolve payment execution issues, coordinate with third-party payment providers, ensure accurate and timely system data loading, and monitor payment execution quality. The role requires strong project management capabilities, excellent written and verbal communication, and the ability to multitask under pressure while maintaining exceptional customer service standards.
The ideal candidate brings 3+ years of hands-on experience in payments onboarding or implementation, with payroll payments experience being a significant advantage. You should demonstrate proactive problem-solving, ownership mentality, and proven ability to apply AI tools in payment services—including process automation, discrepancy detection, and control strengthening. Proficiency with Salesforce and Microsoft Office is expected. A Bachelor's degree (preferably STEM) and experience in scale-up environments are preferred.
