SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Omaze is a subscription-first fundraising platform with over 1.2 million active subscribers operating in the UK and Germany. The company has raised over £100 million for UK charities in five years and is building a global business committed to growth and social impact.
This Payment Operations Specialist role is the operational backbone of Omaze's payments infrastructure. You will own reconciliation, dunning, vendor relationships, and the day-to-day health of the payments ecosystem across Stripe and Shopify Subscriptions at scale.
Core responsibilities include:
**Daily Operations & Monitoring**: Monitor payment success rates, failure trends, and processor health dashboards. Investigate and resolve payment exceptions, chargebacks, and disputes end-to-end. Own the subscriber payment lifecycle from authorization through settlement. Manage refund workflows and maintain internal runbooks and escalation protocols.
**Dunning & Recovery**: Own and continuously optimize the full dunning cycle including retry logic, timing, and messaging. Analyze decline reason codes and apply segmented retry strategies. Collaborate with CRM and Product teams to improve pre-dunning communications and test dunning cadences using A/B frameworks.
**Reconciliation**: Run daily and monthly reconciliation across Stripe and Shopify Subscriptions at 1.2M-subscriber scale. Identify, investigate, and resolve discrepancies between processor reports and internal records. Build and maintain automated reconciliation tooling in partnership with Engineering or BI teams.
**Vendor Management**: Serve as the primary internal owner for Stripe and Shopify Subscriptions relationships. Manage configuration, feature adoption, account health, and platform update impact assessments. Lead regular vendor reviews and negotiate SLAs, fees, and product roadmap alignment. Evaluate alternative payment tools as the business scales.
**Reporting & Insight**: Produce weekly and monthly payments performance reports for Finance and leadership covering reconciliation sign-off, authorization rates, payment-failure churn, recovery performance, and net revenue recovered. Maintain real-time dashboards and surface actionable insights from decline and recovery data.
**Cross-Functional Collaboration**: Partner with Product on payment-related feature development. Support PCI-DSS compliance and internal data handling policies. Brief Customer Support on payment issues affecting member experience.
You will thrive if you are relentlessly precise, recovery-minded, a confident vendor partner, a process-builder, and clear under pressure. The ideal candidate has experience in payments, fintech, or subscription operations; hands-on experience with Stripe (billing, radar, reporting APIs); proven ownership of dunning or failed-payment recovery programs; experience running reconciliation at scale (>100k transactions/month); strong data skills in Excel/Sheets; ability to read processor reporting and settlement files; and excellent attention to detail.
