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Evergreen Nephrology is transforming kidney care through a value-based, person-centered approach. As a Patient Engagement Specialist, you will be the frontline voice supporting patients newly enrolled in Evergreen's care model and working with clinical teams to ensure successful patient activation and ongoing engagement.
You will manage a high volume of outbound and inbound calls for new patient onboarding, building trust through exceptional customer service and active listening. Your role involves personalizing support for patients, scheduling visits, and connecting them with their interdisciplinary care teams (nephrologists, nurses, social workers, dieticians). You'll collaborate closely with market operations teams across the US to ensure patients are actively engaged in their care and achieving their kidney care goals.
Key responsibilities include executing new patient onboarding outreach, handling patient and practice administrative requests, assisting with contact center workflow development, and supporting strategic initiatives around clinical excellence and patient engagement. You'll work Monday-Friday, 8:30am-5pm CST, supporting patients across all US time zones from a fully remote position.
Required: 3+ years of patient support or healthcare customer service experience, high school diploma/GED (bachelor's preferred), demonstrated sales aptitude, ability to manage workload to defined metrics, excellent verbal and written communication, and intermediate MS Office skills. Must have reliable home internet (25+ Mbps download, 10+ Mbps upload) and a dedicated HIPAA-compliant workspace. Experience with Medicare, kidney care populations, or bilingual Spanish/English fluency is a plus.
