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Huntress is a remote-first cybersecurity company founded in 2015 by former NSA cyber operators. The company provides enterprise-grade cybersecurity solutions accessible to businesses of all sizes, protecting 5M+ endpoints and 15M+ identities worldwide through a combination of in-house technology and a 24/7 human-led Security Operations Center.
As a Partner Success Manager, you will be the connective tissue between Huntress sales teams and partner long-term success. Your primary mission is ensuring every new partner has a world-class onboarding experience and becomes fully operational within their first 16 days. You will act as a dedicated resource for Channel Account Managers, ensuring no partner feels left behind.
Key responsibilities include:
- Drive the onboarding process for new partners, ensuring smooth setup and protection within appropriate timeframes
- Partner closely with Account Managers to identify accounts with low license deployment and proactively offer training, resources, and deployment strategies to drive adoption
- Conduct post-incident check-ins with partners following security incidents to ensure support and understanding of prevention measures, translating these stories into proof of value
- Coordinate with Technical Sales and Support to resolve deployment hurdles
- Help the renewal process by ensuring partners see maximum value from the platform before contract end
- Track onboarding gaps and partner feedback to build more seamless, repeatable experiences and feed insights back to the team
You will serve as an early warning system for the partner community, monitoring license deployment, account health, and usage patterns to spot issues before they become problems. You will own solutions proactively, whether that means providing extra training or coordinating with technical experts. The role values iteration and finding better ways to help partners win, even if the path isn't always linear.
Requirements:
- 3+ years of experience in customer success, account coordination, or enablement role
- Natural ability to follow processes while bringing high energy and positive vibe to partner calls
- Strong organizational skills and ability to manage multiple moving parts
- Collaborative mindset to work seamlessly across internal sales and account management teams
- Drive to hit measurable goals with deep personal ownership of partner experience
- Experience working within the MSP (Managed Service Provider) ecosystem and cybersecurity experience is a plus
- Exposure to supporting customers or partners on basic rollout plans (who to start with, how to position offerings)
