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Salary: USD 72,000 - 90,000 / annual
Huntress, founded in 2015 by former NSA cyber operators, is a remote-first cybersecurity platform company that secures 5M+ endpoints and 15M+ identities worldwide. The company provides enterprise-grade cybersecurity solutions accessible to businesses of all sizes, backed by a 24/7 human-led Security Operations Center.
As Partner Success Manager, you will be the connective tissue between Huntress sales teams and partner long-term success. You will lead the onboarding experience for new channel partners, ensuring they are fully operational and ready to take Huntress to market within their first 16 days. You will support a squad of 7-10 Channel Account Managers and serve as an early warning system for the partner community by monitoring license deployment, account health, and usage patterns to identify and resolve issues proactively.
Key responsibilities include:
- Drive onboarding for approximately 10 new partners per week, targeting 85% full setup and protection within 16 days
- Partner with Account Managers to identify low-deployment accounts and proactively offer training, resources, and deployment strategies to drive adoption
- Conduct post-incident check-ins with partners to ensure support and understanding of prevention measures, translating outcomes into proof of value for their end clients
- Coordinate with Technical Sales and Support teams to resolve deployment hurdles
- Support the renewal process by ensuring partners see maximum platform value before contract end
- Track onboarding gaps and partner feedback to build a more seamless, repeatable experience and feed insights back to the team
You will own solutions without waiting for permission, iterate fast on processes, and find better ways to help partners succeed. The role values "perfect imperfection"—a bias toward action and continuous improvement.
Requirements:
- 3+ years of experience in customer success, account coordination, or enablement roles
- Natural ability to follow processes while bringing high energy and positive presence to partner interactions
- Strong organizational skills and ability to manage multiple moving parts
- Collaborative mindset to work seamlessly across internal sales and account management teams
- Drive to hit measurable goals with deep personal ownership of partner experience
- Experience within the MSP (Managed Service Provider) ecosystem and cybersecurity background is a plus
- Exposure to supporting customers or partners on basic rollout plans (audience prioritization, positioning strategy)
