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Salary: USD 80,000 - 90,000 / annual
Octopus Energy is a tech-powered, climate-focused energy company transforming how people interact with renewable energy through technology, affordability, and exceptional customer experience.
You will own the end-to-end partner operations function for Octopus's commercial channel, managing broker, aggregator, and digital partner relationships on the platform. Your core responsibilities include:
**Partner Onboarding & Support**: Execute the complete onboarding journey for new partners—handling administrative setup, rate sheet coordination, EFL documentation, and API technical integration alongside Product and Engineering teams. Serve as the primary operational contact for active partners, resolving integration queries, statement discrepancies, and ensuring a high-quality partner experience.
**Commission & Financial Logic**: Translate complex commercial deal structures (residuals, volume tiers, look-back clawbacks, retro-payments) into executable logic for the data engineering team. Audit monthly Databricks payout runs before passing clean files to Finance, ensuring accuracy across all commission calculations.
**Analytics & Reporting**: Build and maintain daily conversion reporting and dashboards using Databricks Genie to track funnel health, identify enrollment drop-offs (pending statuses, credit failures, uncollected deposits), and deliver automated weekly/monthly enrollment, conversion, and commission statements to partners.
**Cross-Functional Problem-Solving**: Channel partner insights, API bugs, and operational friction points to Product, Data, and Engineering teams. Partner directly with Retail Operations to troubleshoot stuck customer orders and optimize flow to active supply.
**Requirements:**
- Analytical confidence with SQL and hands-on experience in Databricks UI and Databricks Genie for querying, reporting, and auditing
- Solid understanding of Texas retail electric market mechanics, TDSPs, ESI IDs, and customer switch workflows (ERCOT fluency)
- Excellent communication skills; ability to explain technical processes clearly and manage timelines with commercial contacts
- Meticulous attention to detail in contracts, commission calculations, and onboarding workflows
- AI-native mindset with active hands-on experience using Gemini AI suite and Claude Code to accelerate SQL writing, analyze anomalies, automate workflows, and build documentation—with discipline to validate outputs
- Self-starter mentality; comfortable operating autonomously in a fast-growth environment with light supervision
**Bonus Experience:**
- Prior Partner Operations, Revenue Operations, Commercial Analytics, or Account Management role at a Retail Electric Provider (REP) or energy tech company
- Direct experience with retail energy commission structures, settlements, or billing exception logic
- Track record of automating broken or manual reporting processes into scalable workflows
