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Horizon3.ai, a fast-growing cybersecurity company, is seeking a Partner Operations Manager to build and manage the operational foundation supporting MSSP, MSP, and Telco partners. The company's flagship product, NodeZero, delivers autonomous pentests and security assessments that scale across internal, external, cloud, and hybrid environments, used by organizations ranging from educational institutions to Global 100 enterprises.
In this hands-on role, you will own the processes, data, reporting, and cross-functional coordination required to improve partner onboarding, activation, consumption visibility, renewals, and recurring revenue. You'll translate complex business requirements into scalable, measurable workflows across Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success teams.
Key responsibilities include managing the partner lifecycle from onboarding through expansion and renewal; establishing clear operating workflows for partner, parent-account, customer, and end-user relationships; coordinating licensing, provisioning, usage, billing, and recurring-revenue processes; building reporting across active partners, managed customers, usage, and renewals; and serving as the operational point of contact for MSSP and Telco requests, exceptions, and escalations.
You will identify and implement process and automation improvements that reduce manual work, improve data quality, and strengthen the partner experience. You'll establish repeatable controls and operating rhythms supporting accurate forecasting and reliable data. In your first 90 days, you'll assess current workflows, define account hierarchies, document priority processes, launch recurring operating reviews, and recommend improvements to activation and operational efficiency.
The ideal candidate brings 4+ years of experience in Partner Operations, Channel Operations, Partner Success, or Revenue Operations supporting MSSP, MSP, Telco, or service-provider business models. You understand consumption, recurring revenue, renewals, and partner economics; can manage complex account hierarchies; and have hands-on Salesforce or CRM experience. Strong analytical, communication, and cross-functional stakeholder-management skills are essential.
