SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
ServiceNow is seeking a Partner Onboarding Program Specialist to manage and grow its partner ecosystem in Tokyo. This role bridges ServiceNow and its implementation and reseller partners, driving partner enablement and business growth.
Key Responsibilities:
- Handle inquiries from prospective ServiceNow partners, explaining the Partner Program and conducting follow-up meetings (online and in-person)
- Support newly onboarded partners with questions on training, licensing, product overviews, and program details
- Drive partner enablement by leveraging existing training and enablement programs
- Plan and execute networking events connecting implementation and reseller partners with ServiceNow expertise
- Identify technically strong implementation partners as Focus Partners and support their advancement to higher tiers through regular cadence meetings
- Connect partner and ServiceNow account teams to identify and create new business opportunities
- Translate English-language program materials into Japanese for internal and external stakeholders
- Maintain partner tier status and partner information in internal systems
- Manage KPIs and produce regular reporting on Partner Ecosystem growth
- Contribute to partner business growth through ecosystem expansion initiatives
- Communicate effectively with business partners, a critical aspect of the role
- Collaborate with internal stakeholders, IT, external partners, and third-party vendors
- Manage multiple projects and tasks in parallel, prioritizing effectively
Requirements:
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Flexible communication and presentation skills with internal and external stakeholders
- Prior experience in new-partner onboarding in the IT industry (strongly preferred)
- Ability to quickly learn new product knowledge and apply it to day-to-day work
- Proactive mindset for using AI to improve personal efficiency and maximize business outcomes
- English reading proficiency: accurate comprehension of English source materials and ability to produce Japanese-language materials from them required; fluent spoken English not necessary
- Project management skills to manage multiple partners and events in parallel
- Strong ownership and ability to identify and engage the right internal stakeholders independently
- Logical thinking to independently devise initiatives that drive Partner Ecosystem growth
- Hospitality mindset focused on building long-term partner relationships
- Strong teamwork and interpersonal skills
