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Zenoti is a cloud-based software platform serving the beauty and wellness industry, powering over 30,000 salons, spas, medspas, and fitness studios across 50+ countries. The company has achieved unicorn status ($1B+ valuation) and recently raised $80M from TPG.
We are seeking a Senior Product Support Specialist (French Bilingual) to join our Manchester-based support team. This is an in-office role working Monday-Friday, 9 AM–6 PM UK time, with shift flexibility based on customer needs while maintaining consistent long-term scheduling for work-life balance.
In this role, you will:
- Handle inbound customer support requests via phone, chat, and email
- Own customer issues end-to-end, advocating for their needs and driving resolution
- Consult with customers to ensure effective business operations on the Zenoti platform
- Research, document, and prioritize issues using internal tools and escalation teams
- Serve as a trusted advisor on Zenoti products, delivering high customer satisfaction
- Develop and maintain technical expertise in assigned product areas
- Provide peer mentorship to support team members
- Create knowledge base materials to improve operational efficiency
- Influence product direction by sharing customer feedback and pain points
You bring:
- Minimum 3 years in public-facing customer service roles requiring frequent engagement (hospitality or retail background preferred)
- Fluency in both English and French
- Experience with Point-of-Sale or reservation systems
- Tenacity and perseverance in problem-solving
- Technology-centric mindset with demonstrated curiosity and self-learning ability
This is an opportunity to support a rapidly growing platform trusted by major global brands including European Wax Center, Hand & Stone, CorePower Yoga, and TONI&GUY.
