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Payoneer is a global financial platform founded in 2005 that removes friction from cross-border business operations. The company serves customers and partners in over 190 countries, offering solutions spanning global payments, compliance, multi-currency management, workforce management, working capital, and business intelligence.
This Operations Program Manager role is critical to driving expansion and operational excellence across the APAC and China regions. You will be a strategic and analytical professional who bridges global strategy with regional execution.
Key Responsibilities:
- Collaborate on and track the development of go-to-market strategies for new features and products tailored to the APAC market, designing localized processes to enhance customer experience.
- Utilize data analysis to identify operational opportunities and optimize funnels to meet customer expectations.
- Monitor competitive landscapes and business trends in APAC digital markets, translating local nuances into global product requirements.
- Work closely with go-to-market, product, and local operations teams to ensure strategic initiatives are executed effectively.
- Evaluate potential payment industry partners, lead strategic discussions, and contribute to vendor deal negotiations.
The ideal candidate combines top-tier strategic thinking with hands-on data analysis capabilities. You will serve as a critical link between Payoneer's global operations and regional stakeholders, requiring fluency in local business dynamics and regulatory environments.
Requirements:
- Bachelor's or Master's degree in Finance or Economics
- Minimum 5+ years of work experience in payment, consulting, or e-commerce companies
- Fluent in English and either Japanese or Vietnamese (both written and spoken) to effectively manage local stakeholders
- Deep understanding of APAC local business and regulatory nuances
- Professional experience leading cross-functional programs to improve customer experience through business tactical initiatives
- Strong data analysis skills (preferred)
