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Tilled is a PayFac-as-a-Service platform that enables B2B SaaS companies and ISVs to become Payment Facilitators without the operational burden. The Technical Operations Specialist plays a critical role in ensuring successful partner integrations and smooth technical operations across the organization, serving as a bridge between Engineering, Support, and Sales.
In this role, you will:
- Review API requests, logs, and code to troubleshoot partner integration issues
- Support the Support team by resolving escalated technical tickets
- Collaborate with Engineering to address bugs, update dependencies, and implement technical improvements outside the product roadmap
- Develop or update technical documentation, developer tooling, and integration examples
- Manage Zendesk administrative features and optimize ticket workflows
- Join Sales calls to provide technical expertise and implementation guidance
- Act as a subject matter expert across integrations, APIs, and internal systems
You will work Monday-Friday, 8 am to 5 pm, in a fully remote environment. The ideal candidate is hands-on, solutions-oriented, and comfortable operating across customer-facing and internal technical environments.
REQUIREMENTS:
Must have:
- Experience working with APIs, integrations, and technical troubleshooting
- Ability to read, understand, and reason through code and technical documentation
- Strong problem-solving skills and comfort handling technical escalations
- Experience supporting or collaborating with customer support teams
- Clear communication skills, especially when explaining technical concepts to non-technical audiences
- Ability to work cross-functionally in a fast-paced, remote environment
- Authorization to work in the United States and residency in a US time zone
Nice to have:
- Experience in a technical implementation, solutions engineering, or integration-focused role
- Familiarity with Zendesk administration or similar ticketing systems
- Experience supporting sales or pre-sales technical discussions
- Background working in fintech, payments, APIs, or developer-first platforms
- Comfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap
