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Airspace is a tech-enabled freight forwarder specializing in time-critical logistics for mission-critical packages—organs for transplant, aircraft parts, semiconductors, and other highly sensitive commodities. The company leverages AI and machine learning to coordinate logistics across a global network of drivers and airlines, serving customers who depend on speed, transparency, and reliability.
As an Operations Specialist, you will be the backbone of Airspace's execution, working on the front lines to ensure every order succeeds. Your primary responsibilities include:
**Operating the Airspace Platform:** Set up new orders according to standard work practices and client-specific SOPs. Rapidly transition between critical tasks while managing all orders in your queue. Verify driver pickups and recoveries of correct shipments. Accurately confirm flight departures using AWB tracking. Maintain adherence to all process and communication standards. Stay current on system feature updates and process changes.
**Proactive Customer Updates:** Follow customer delay notification preferences and communicate via their preferred channels. Anticipate potential issues (weather, traffic) and proactively offer alternative solutions to meet or exceed delivery deadlines.
**Intuitive Problem Solving:** Update, manage, and modify airway bills using training and experience. Source driver coverage for any order segment. Apply knowledge to develop creative solutions for common and uncommon operational issues. Follow escalation procedures and collaborate with senior team members on issue resolution.
This role is critical because attention to detail can directly impact life-saving outcomes. You will communicate directly with customers, operations commanders, and service providers. The position offers a clear growth path within the operations team as you develop expertise and demonstrate impact.
