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Yubico, a publicly traded global leader in identity security and creator of the YubiKey hardware-backed passkey, is seeking an Operations Specialist for its Santa Clara, California office. This role sits within the Production & Fulfillment team and focuses on optimizing warehouse and inventory management operations.
Key responsibilities include developing and implementing warehouse and inventory management concepts to optimize quality inspection and inventory control systems. You will oversee daily inventory usage and accuracy using advanced tracking methodologies, direct receipt, inspection, and staging of shipments to ensure rigorous quality standards, and independently escalate and resolve quality and logistic issues. The role requires taking the lead on complex warehouse assignments, acting independently to determine methods and procedures for new assignments, and often serving as a facilitator and team leader.
You will manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and facilitating resolution. Analysis of return cycle documentation will inform continuous quality improvement initiatives. The position demands proactive identification of operational bottlenecks and conducting Root Cause Analysis (RCA) to drive sustainable process improvements. You will design and maintain comprehensive process documentation and standard operating procedures (SOPs), and provide support to production and fulfillment teams to meet strategic schedules.
The role requires 6+ years of related experience in warehouse, logistics, or inventory management with proven specialist-level expertise. Work hours begin at 8:00 AM Pacific onsite; extended hours may occasionally be required. The position involves lifting up to 20 lbs and somewhat regular travel to Yubico offices, customer sites, conferences, and company functions. Yubico operates under a cultural philosophy of "Speed with Integrity," with core values centered on battling friction, inspiring higher standards, and fostering one-team collaboration.
