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Salary: USD 90,000 - 120,000 / annual
Blank Street is a fast-growing food and beverage brand on a mission to become the defining brand of its generation. As an Operations Manager, you will lead a district of multiple café locations and manage a team of General Managers, driving both people development and operational excellence.
Your primary responsibility is growing people. You will hire, coach, and develop General Managers into confident leaders who build engaged, high-performing teams. You'll create clarity, build capability, and foster a culture of accountability, hospitality, and continuous learning across your district.
On the operations side, you will own the financial performance of your district, including sales, labor, and profitability. You'll spend time in stores coaching teams and leading by example, maintaining operational excellence, food safety, cleanliness, and brand standards. You'll champion exceptional hospitality and hold teams to Blank Street's service and quality standards.
You'll also partner with HQ teams to implement new initiatives and operational improvements, use data to identify opportunities and drive continuous improvement, and build strong relationships within local communities to grow brand awareness and customer loyalty.
The ideal candidate has 5+ years of leadership experience in hospitality, retail, or fast-growing consumer businesses, with proven experience leading multiple locations and developing managers. You should have strong operational, financial, and business acumen, excellent communication and problem-solving skills, and a collaborative, hands-on leadership style. You're passionate about hospitality, developing people, and creating exceptional customer and employee experiences.
This is a full-time role requiring 50 hours per week with 5 days of availability, including 2 peak days (typically weekend days: Friday, Saturday, Sunday). You must be able to travel regularly between stores within your market.
