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LAOLA1 is Austria's leading digital sports platform, offering fans daily sports news, livestreams, highlights, and unique sports experiences. As part of the international sports technology company Sportradar, we combine passion for sports with cutting-edge digital solutions and create innovative products for fans, partners, and customers worldwide.
We are seeking a structured and analytical professional to strengthen our team. You will develop our operational processes and serve as a central interface between different business areas and customers.
As Operations Manager with a focus on CRM, processes, and reporting, you will ensure our operational workflows function efficiently and all relevant information is transparently available at all times.
You will work closely with Sales, Finance, and Operations teams to optimize processes, ensure high data quality, and support important business decisions through meaningful reports and analyses. In this role, you will have the opportunity to actively shape processes, establish new standards, and drive sustainable improvements.
Key Responsibilities:
Business Operations: Ensure smooth information flow between Sales, Finance, and Operations; identify optimization opportunities and develop pragmatic solutions to increase efficiency; document existing processes and support their continuous development; actively contribute to improving operational workflows.
CRM (Salesforce): Manage and further develop the Salesforce CRM system in collaboration with business units; ensure high data quality through regular quality controls; create reports and support dashboard development; serve as primary contact for CRM-related questions and coordinate between internal stakeholders.
Reporting & Finance: Manage and support monthly billing processes via the CRM system; monitor relevant KPIs and prepare metrics for management and business units; create forecasts, analyses, and operational reports; work closely with the Finance team to continuously improve existing processes.
Projects: Participate in cross-functional projects; coordinate individual work packages and align with internal teams and external partners; support implementation of new processes and system adjustments.
You work in a structured manner, think analytically, and maintain overview across multiple topics simultaneously. Numbers, systems, and process optimization motivate you as much as collaboration with different teams.
Requirements:
- Completed commercial, business, or technical training or equivalent degree
- Initial to several years of professional experience in Business Operations, Sales Operations, CRM, or Project Management
- Experience with CRM systems, ideally Salesforce
- Structured, independent, and solution-oriented working style
- Strong analytical thinking and confident handling of numbers and data
- Good Excel and reporting tools knowledge
- Excellent communication skills and team orientation
- Very good German and English language skills
Advantages:
- Salesforce experience
- Knowledge of Jira or similar ticketing systems
- Experience with KPI reporting or process management
- Basic understanding of finance and billing processes
- Experience collaborating with different business units
