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ShipBob is seeking an Operations Manager for Fulfillment Operations at its Fort Worth facility. In this role, you will manage a team of fulfillment staff, foster a positive and high-performance work environment, and ensure smooth departmental operations. You will take a hands-on approach to drive productivity, implement operational strategies, and contribute to revenue goals. The position reports to the Senior Operations Manager, Fulfillment Operations.
Key responsibilities include:
- Managing and developing fulfillment operations staff
- Ensuring customer satisfaction through efficient order processing and fulfillment
- Implementing strategies to increase productivity and operational efficiency
- Maintaining a positive team culture aligned with company values
- Collaborating with leadership and peers to solve operational challenges
- Supporting business expansion and growth objectives
The role is based at ShipBob's fulfillment center in Fort Worth, Texas. The schedule is primarily day shift, though flexibility to work nights and weekends may be required based on business demand. ShipBob emphasizes an ownership mindset, continuous learning, transparent collaboration, and results-driven accountability. The company values accessible leadership, bidirectional feedback, and clear connection between individual work and company mission.
