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Multiverse is a $2.1bn EdTech unicorn (as of April 2026) that delivers upskilling apprenticeships in AI, data, and tech skills to working professionals. The company has partnered with 1,500+ organizations and recently raised $70M in strategic funding led by Schroders Capital.
You will lead a pod of Coaches/Instructors, taking full ownership of their performance, development, and engagement in a fast-paced environment. This is a people leadership role with a strong commercial lens—you'll safeguard delivery quality for major enterprise partners while building a high-performance culture where coaches are empowered to drive outstanding outcomes.
Key responsibilities include: managing and developing a team of 5+ coaches; creating a psychologically safe, inclusive team environment aligned with Multiverse values; setting clear expectations and communicating the vision behind strategic initiatives; establishing team goals aligned with broader Delivery objectives; driving engagement through feedback, recognition, and development; promoting continuous improvement and problem-solving; conducting regular performance assessments and goal-setting; supporting recruiting, onboarding, and reskilling; collaborating with cross-functional stakeholders on client, learner, and coach experience initiatives; and leveraging AI tools to enhance team productivity.
You'll need to understand the link between educational delivery quality and business retention, be comfortable discussing how coaching impacts client ROI, and hold your team accountable to KPIs and SLAs. You'll work hands-on with data, diving into dashboards to identify trends and intervene proactively. When enterprise clients raise concerns, you investigate, communicate, and resolve with composure.
The role requires 5+ years of professional experience, including 2+ years managing teams of 5+ reports in customer-centric, fast-paced environments. You're results-oriented, data-driven, transparent, and embody strong problem-solving and communication skills. You code-switch effectively between internal coaching conversations and external client-facing correspondence, and you treat all team members equitably.
