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Despegar, Latin America's leading travel technology company (part of Prosus), is seeking an Operations Manager for Sales to lead their telesales operation in Cancún. This is a strategic and operational role that combines data-driven decision-making with team leadership.
You will report to the Telesales Manager and own the commercial strategy and execution for the B2B2C tourism call center. Your mission is to design and implement commercial strategies, empower supervisors and sales leads, and drive measurable improvements in conversion rates, average ticket value, and profitability across channels.
Key Responsibilities:
- Design and execute strategic commercial initiatives through the supervision team, focused on achieving sales targets
- Coach and guide sales leads in daily management, strengthening their capabilities and business alignment
- Identify cross-functional opportunities (with Marketing, Training, IT, Regional Support) to increase sales, margins, and operational efficiency
- Systematically analyze reports and KPIs to make data-driven decisions with real business impact
- Supervise and optimize conversion, close rates, average ticket, and team productivity metrics (calls, contacts, appointments)
- Manage and forecast sales pipeline with precision and alignment to business targets
- Conduct regular briefings with sales leads to align priorities, share learnings, and adjust strategy
- Handle operational administration (management reports, agreement tracking, process documentation)
- Collaborate with internal teams (Sales B2C, B2B2C, Sourcing, Legal, Compliance) and external partners (hotels, airlines, tour operators) to ensure product portfolio quality
What You Bring:
- Bachelor's degree in Administration, Marketing, Business, Engineering, or related field (incomplete studies acceptable with solid, verifiable experience)
- 3–5 years of sales experience, preferably in telesales channels
- Deep knowledge of the full sales cycle: prospection through close
- Experience designing and implementing sales growth and process optimization strategies
- Advanced English (desirable)
- Advanced Excel and/or Google Sheets proficiency
- Strong analytical thinking and data-driven decision-making
- Results orientation and goal achievement focus
- Adaptability and change management capability
- Effective communication and cross-functional collaboration
- Proactive mindset with continuous improvement focus
- Strategic vision and critical thinking
- Leadership, negotiation, and assertive communication skills
- Organization and prioritization in fast-paced environments
- Desirable: experience working with supervisor or sales lead teams; knowledge of white-label models and telesales channels; OKR/KPI management; commercial and operational planning; sales process optimization; management indicator analysis
