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Salary: USD 110,000 - 130,000 / annual
Blank Street is a fast-growing food and beverage brand on a mission to become the defining brand of its generation through elevated products and exceptional experiences.
As Operations Manager, you will lead café operations across Washington, DC and Philadelphia, with primary responsibility for growing and developing people. You will hire, coach, and develop a team of General Managers, helping them become confident leaders who build engaged, high-performing teams across stores. In this fast-moving business, you will create clarity, build capability, and foster a culture of accountability, hospitality, and continuous learning.
Key Responsibilities:
People: Build, coach, and develop a high-performing team of General Managers. Create an engaging culture where people feel supported, challenged, and excited to work. Recruit and hire exceptional leaders in partnership with the People Team. Coach managers through performance, development, and employee relations with fairness and care. Ensure every café delivers consistent, high-quality training. Lead labor planning, scheduling, and staffing strategies across your district.
Operations & Customer Experience: Champion exceptional hospitality and hold teams to Blank Street's standards for service, quality, and execution. Spend time in stores coaching teams and leading by example. Maintain operational excellence, food safety, cleanliness, and brand standards across every location. Partner with HQ teams to implement new initiatives, launches, and operational improvements.
Business Performance: Own the financial performance of your district, including sales, labor, and profitability. Use data and insights to identify opportunities, solve problems, and drive continuous improvement. Build strong relationships within local communities to grow brand awareness and customer loyalty.
Leadership: Lead through change with clarity, urgency, and empathy in a fast-paced, growing business. Collaborate cross-functionally to improve processes and share best practices. Help develop the next generation of Blank Street leaders.
Requirements:
- 5+ years of operational leadership experience in hospitality, retail, or another fast-growing consumer business
- Experience leading multiple locations and developing managers
- Ability and willingness to travel regularly between stores across Washington, DC and Philadelphia
- Strong operational, financial, and business acumen
- Excellent communication, organization, and problem-solving skills
- Collaborative, hands-on leadership style with ability to coach, make decisions, and lead through change
- Passion for hospitality, developing people, and creating exceptional customer and employee experiences
- Curious, positive, and committed to continuous learning and growth
- Full-time commitment: 50 hours per week, 5 days availability required, must be available to work 2 peak days (typically Friday, Saturday, Sunday)
