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Salary: USD 65,000 - 80,000 / annual
Via Transportation is building the technology backbone for modern public transit networks, serving hundreds of agency partners globally. As Operations Manager for Autonomous Vehicle Projects, you will lead daily operations of Via's growing portfolio of autonomous and wheelchair-accessible vehicle (WAV) fleets, ensuring safe, reliable, and fully accessible transportation for the communities served.
This is a high-ownership field position based in the Dallas-Fort Worth area, with expectations to be onsite at local services several days per week and monthly travel to services across the United States.
Key Responsibilities:
- Run daily onsite operations of services, ensuring fleets operate smoothly and safely with full accessibility compliance.
- Make real-time decisions regarding fleet availability, WAV compliance, rider accessibility needs, and operational issues.
- Convert rider, mobility-advocate, and community feedback into tangible operational improvements, addressing accessibility friction points.
- Analyze ridership trends, service performance, and fleet utilization using data and technology to maximize transit efficiency.
- Serve as the operational bridge between local partners, safety drivers, third-party operators, and Via central teams.
- Act as primary operational point of contact for Via's AV partners and local operators, maintaining proactive communication.
- Travel to key markets to lead driver onboarding and specialized WAV safety and securement training; establish relationships with local disability advocate groups and transit partners.
Requirements:
- Operationally experienced with background in people management, logistics, customer service, or process-oriented work. Experience with paratransit, non-emergency medical transport, or WAV fleets is a strong plus.
- Relationship-oriented, earning trust from riders, accessibility advocates, teammates, and external partners through empathetic, clear communication and follow-through.
- Hands-on and proactive, eager to understand the end-to-end WAV rider journey and solve mobility challenges in the field.
- Capable of triaging live operational issues while building long-term processes that safeguard service quality and accessibility compliance.
- Mission-driven, motivated by expanding equitable transit access.
- Based in the DFW area, able to be onsite and in-office when needed.
- Excited about travel and the future of transit.
