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Salary: USD 65,000 - 90,000 / annual
Via is a transportation technology platform that powers modern public transit systems globally. As Operations Manager, you'll lead daily onsite operations for a transit service in Montgomery County, ensuring safe, reliable, and accessible transportation for riders.
You'll own fleet management, driver supply, compliance, and real-time problem-solving. Key responsibilities include managing driver relationships and support, translating rider and community feedback into operational improvements, using data to diagnose performance issues, and serving as the operational bridge between city partners, drivers, and Via's central teams.
The role requires deep expertise in fixed-route transit operations, including time-point adherence management, breakdown escalations, and large-scale run scheduling. You must be comfortable working with Class B/Class A vehicles (35-45 foot coach buses) and understand their safety, maintenance, and maneuvering requirements. You'll manage and retain professional CDL drivers while maintaining a culture of safety and DOT/FMCSA compliance in a high-pressure, scheduled environment.
This is a hands-on, boots-on-the-ground position requiring 4-5 days per week onsite. You'll be tactical and strategic—solving immediate issues while thinking long-term about systemic improvements. Success requires strong relationship-building skills, proactive problem-solving, operational experience in people management or logistics, and genuine commitment to expanding transportation access.
