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Airspace is a tech-enabled freight forwarder specializing in mission-critical logistics for aerospace, defense, and other high-stakes sectors. The company uses AI and machine learning to coordinate logistics across a global network, delivering time-sensitive packages including aircraft parts, semiconductors, and medical components. Airspace has raised over $140M and is backed by leading investors including Telstra Ventures, HarbourVest Partners, and Scale Ventures.
As an Operations Expert for Aerospace & Defense, you will be the highest-level resource for your sector—the person leadership and account managers turn to when complex escalations need resolution. This is a senior individual contributor role that builds on mastery of operations fundamentals.
Key responsibilities include:
**Resolve Escalated Issues**: Independently handle all escalations from teammates, account managers, and leadership. Serve as the key knowledge point for complex shipments and sector-specific situations. Contribute reference materials and knowledge to support account-level improvements.
**Coach and Lead in Real Time**: Guide teammates through live issues and volume fluctuations, not retroactively. Evaluate process adherence and identify training opportunities. Support workload balancing and prioritization within your sector.
**Monitor Live Operations**: Monitor service platforms (ticketing, calling, dashboards) and allocate team resources appropriately. Track on-shift team activity and process adherence. Monitor high-visibility and swarm-level orders.
**Expert Platform Mastery**: Maintain certifications required for the expert tier. Quote and source specialized transport (on-board courier, charter). Identify and resolve platform-level issues.
You must be able to perform all responsibilities of an Operations Specialist III, plus these expanded expert-level duties. This role requires deep sector knowledge, real-time decision-making under pressure, and the ability to mentor and guide a remote team.
