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Serve Robotics is building autonomous sidewalk robots for urban last-mile delivery. The company operates a growing fleet across Los Angeles, Miami, Dallas, Atlanta, and Chicago, partnering with merchants and local businesses to move deliveries off congested streets.
As Operations Coordinator, you will be the operational backbone of Serve's delivery network. You'll oversee daily robot deployments by coordinating Field Agents and Piloting teams, monitor live operations to resolve issues in real time, and ensure strict adherence to safety protocols and standard operating procedures. You'll track key metrics (deployment efficiency, uptime, utilization) and report on operational performance to identify improvement opportunities.
Your responsibilities include opening/closing depots on schedule, implementing new processes and protocols as directed, assisting the Sr. Operations Supervisor with resource prioritization and workload balancing, onboarding and training new Operations Associates, and providing ad hoc support across field operations and piloting initiatives. You'll work in a fast-paced, high-growth startup environment where you're expected to remain calm under pressure, think proactively, and drive incremental efficiency gains.
This is an onsite, field-based role requiring movement between depots, deployment zones, and customer locations. You'll be standing, walking, and occasionally lifting up to 50 lbs. Evening and weekend shifts are required to support deployments and testing. You must be comfortable working in various weather conditions, comply with strict safety protocols (PPE, cell phone rules, high-visibility dress codes), and be prepared to operate company vehicles or e-bikes.
**Requirements:**
- Bachelor's degree in a related field OR 3+ years of experience in operations, logistics, or customer service
- Strong organizational, collaboration, and problem-solving skills
- Ability to remain calm under pressure with a proactive, can-do attitude
- Demonstrated ability to work independently with minimal supervision
- Proficiency with spreadsheets (Excel or Google Sheets)
- Willingness to work flexible hours, including evenings, weekends, and holidays
- Valid U.S. driver's license and comfort driving mid-size utility vehicles
- Ability to work nights, weekends, and holidays
**Preferred:**
- Experience in a high-growth, fast-paced startup
- Schedule creation, resource planning, or forecasting experience
- Direct customer-facing or field/service-based experience
- Data analysis and reporting skills using Google Workspace
- Passion for efficiency, innovation, and robotics
