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Deliveroo is seeking an Operations Associate to support daily in-store operations across its grocery and retail partner network in the UAE. This is a hands-on, field-based role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple dark-store and grocery sites.
You will work closely with pickers, site teams, and the central operations function to ensure flawless execution on the ground. Key responsibilities include:
• Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
• Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
• On-Site Training: Train and upskill pickers on Deliveroo's standard operating procedures, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.
• Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
• Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
• Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.
• Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.
The ideal candidate is proactive, detail-oriented, and comfortable working in fast-paced retail or dark-store environments. This is a full-time, onsite, shift-based role (40 hours per week).
REQUIREMENTS:
- 1–2 years of experience in grocery, retail, or delivery operations
- Strong problem-solving and communication skills
- High attention to detail
- Ability to work independently in fast-paced environments
- Familiarity with mobile/tablet apps and basic troubleshooting
- Valid UAE driving license and own car
- Ability to be on-site at multiple store locations for extended periods
