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Salary: USD 75,000 - 95,000 / annual
SuperDial is seeking an Operations Associate to drive internal operational performance improvements at a fast-growing AI-powered healthcare company. In this role, you will analyze engagement and usage data to identify and resolve friction points in the customer journey, working closely with the customer success team to maintain high retention. You'll own quality initiatives and improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
Key responsibilities include collaborating across Product, Customer Success, and Engineering teams to implement scalable systems and workflows. You'll leverage data analysis tools to track performance metrics, present findings clearly to stakeholders, and drive continuous improvement initiatives.
The ideal candidate has 1+ years of experience in consulting or operations roles at a startup, with strong analytical skills in Excel, SQL, or similar data tools. You should be highly organized, detail-oriented, and possess a proactive problem-solving mindset. The ability to manage multiple tasks simultaneously in a fast-paced environment and communicate effectively across functions is essential.
SuperDial transforms AI in healthcare by helping organizations improve efficiency, reduce administrative burden, and optimize revenue cycle management. The operations team is core to ensuring seamless execution and continuous improvement. This is an opportunity to contribute directly to key operational improvements at a dynamic, entrepreneurial company where your work has immediate impact on efficiency and customer experience.
