SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Stash is a venture-backed fintech democratizing investing for everyday Americans. The Operations team's Fraud & Disputes Associate will investigate and resolve payment disputes and fraud cases while maintaining regulatory compliance and a customer-first approach.
Key responsibilities include:
- Investigate disputes for card and ACH transactions according to Regulation E, MasterCard, and debit network rules
- Resolve disputes within regulatory timeframes and manage the full chargeback lifecycle
- Review remote deposit capture checks, returns, and adjustments per procedure
- Analyze suspicious account activity, transaction patterns, and customer demographics to identify fraud
- Synthesize complex data into clear, well-documented investigative summaries
- Leverage AI and new technology to improve processes and decision accuracy
- Contribute to a collaborative team environment focused on risk management and continuous improvement
Required qualifications:
- 3–5 years' experience in mobile deposit processing, debit card disputes, and ACH investigations
- Deep expertise in consumer payment regulations (Reg E, Nacha, card network rules)
- Proven track record resolving transaction disputes and managing chargebacks per regulatory standards
- Ability to meet strict regulatory deadlines without sacrificing quality
- Strong analytical skills to detect anomalous or fraudulent activity from incomplete or conflicting data
- Excellent written communication; ability to produce objective, audit-ready investigative summaries
- Detail-oriented, highly organized, and comfortable in fast-paced environments
- Experience with AI tools recommended
Stash offers a comprehensive total rewards package including salary, equity, health benefits, Stash+ subscription, flexible PTO, work-from-home stipends, and enhanced wellness benefits. The role is hybrid, blending remote work with in-person collaboration at the NYC office.
