SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Modulr is a fast-growing fintech payments platform backed by PayPal Ventures and FIS Ventures, building digital payment services for businesses. The company offers flexible payment accounts with real-time API integration, enabling customers to automate payments and reconciliation 24/7.
As an Operations Associate, you will be the primary point of contact for customer inquiries, responding via email and text-based channels with timely, professional support. You'll own customer queries from initial contact through resolution, ensuring clear communication aligned with Modulr's service standards.
Beyond customer service, you will support operational and compliance-related tasks including fraud review, customer due diligence onboarding, and screening activities. This involves following structured processes, reviewing customer information and documentation for completeness and accuracy, identifying anomalies, and escalating issues appropriately to specialist teams.
Key responsibilities include maintaining accurate records of customer interactions and decisions, managing multiple inquiries in a high-volume environment while maintaining quality and turnaround times, liaising proactively with customers for additional information, and collaborating with Operations, Financial Crime, Fraud, and Screening teams. You'll also contribute to continuous improvement by identifying process enhancements and better ways of working.
This role is ideal for someone with customer-facing experience—ideally in financial services or fintech—who wants to build a career in payments, operations, and compliance. You'll work in a fast-paced, collaborative culture with opportunities to develop skills across multiple operational domains while supporting a rapidly growing business.
