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Candescent is a forward-thinking technology company transforming how financial institutions deliver intelligent banking experiences. The company unites digital banking, account opening, and branch solutions through an experience-led, intelligence-driven approach that combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, Candescent's extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth.
As an Operations Analyst II, you will serve as a Level 2 support specialist for Candescent's SaaS products and offerings. Your primary responsibilities include monitoring, maintaining, and troubleshooting Candescent's cloud-based banking solutions. You will lead application and network troubleshooting efforts, working closely with Network Engineering and Incident Management teams to drive issue resolution. Day-to-day activities include monitoring dashboards, responding to application and network alerts, managing a ticket queue, and handling communications via email and phone with third-party vendors, internal teams, and financial institution clients.
You will document standard operating procedures, assist peer analysts with network-specific issues, and train and mentor junior members of the operations team. This role requires strong technical troubleshooting skills across cloud platforms and observability tools, combined with excellent communication abilities to coordinate across multiple stakeholders in a fast-paced fintech environment.
REQUIREMENTS:
- Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience
- Superior written and verbal communication skills
- Application support experience in cloud environments (GCP, AWS, and/or Azure)
- Demonstrated ability to troubleshoot complex production issues (application, network, infrastructure)
- Hands-on experience with observability tools (Dynatrace, SolarWinds, GCP, etc.)
PREFERRED QUALIFICATIONS:
- Experience in the Banking or FinTech industry
- Experience with Palo Alto and/or Fortinet security appliances
- Expertise in implementing and troubleshooting network connectivity
- Experience managing and coordinating dedicated circuits
- Knowledge of VPNs and high-availability network setups
