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Salary: USD 110,000 - 130,000 / annual
Virtru is a data protection company that reimagines security to enable sharing rather than prevent it. Through their Trusted Data Format (TDF) open standard and suite of applications, they help Fortune 500 companies and government agencies securely collaborate. Backed by top-tier VCs including Iconiq Capital, Bessemer Venture Partners, and Tiger Global, Virtru serves 6,000 customers across industries including classified public sector work.
As an Operations Analyst, you'll report to the VP of Customer Solutions & Engineering Operations and serve as the operational backbone for the CSE organization. Your primary focus is ensuring that Virtru's tech stack—Salesforce, Jira, Asana, and Confluence—effectively supports CSE's day-to-day needs and scales with the organization.
Key responsibilities include: acting as the first-line support resource for CSE's operational systems and tools; identifying workflow friction points and driving process improvements through system configuration and enablement; building and maintaining dashboards and reports that give leadership visibility into project status, resourcing, utilization, and pipeline metrics; performing data hygiene and maintenance across Salesforce, Jira, and other tools; making light configuration changes (page layouts, list views, field validations) to support CSE workflows; and partnering with the Operations & Analytics team on cross-functional projects that impact CSE.
You'll work at the intersection of people, process, and systems—translating CSE's operational needs into clear requirements, documenting recurring processes, and owning continuous improvement. This role requires curiosity, strong business acumen, and a proven track record of driving process and system improvements. You'll have close collaboration with CSE leadership, delivery managers, and the broader Operations & Analytics team.
